The Luma Drop Necklace

Shipping Returns, Cancellation and Refund Policy

This policy applies to all purchases made at Hommage (www.hommagestore.com). It is your responsibility to familiarize yourself with this policy.

By placing an order for any of our item(s), you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.

If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.

Order Processing

Orders are typically processed within 1–3 business days. This includes order confirmation, payment verification, and preparation for production. Once your item is printed and packaged, you will receive a shipping confirmation email with tracking information when your order is dispatched.

Posters

• Free Shipping on orders of $59 or more to the following countries/regions:
  

  • United States

  • Canada

  • United Kingdom

  • European Union Member States (see note below)

  • Australia

  • New Zealand

  • Norway

  • Brazil

  • Japan

• Orders under $59 or shipping to other regions will incur standard shipping rates, calculated at checkout.

• Estimated delivery time: 3–6 business days (may vary by location).

• Posters are shipped unframed and printed on demand via local production centers whenever possible to minimize delivery time and environmental impact. Occasionally, a nearby country may be used depending on inventory and production capacity.

Current production network includes (subject to change):

• United Kingdom

• United States

• Australia

• Brazil

• Canada

• China

• Denmark

• France

• Germany

• India

• Ireland

• Italy

• Japan

• Mexico

• Netherlands

• New Zealand

• Norway

• Singapore

• South Korea

• Spain

• Sweden

• Switzerland

• United Arab Emirates

General Delivery Notes

• All shipping fees are displayed before checkout.

• If unexpected production or courier delays occur, we will notify you via email or phone as soon as possible.

• We always aim to print and ship from the closest possible location to your shipping address, but substitutions may occur to prevent delays or stock issues.

Delays

We will try to ensure that item(s) are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, we will let you know the new confirmed delivery date is, however, this does not mean you have the right to cancel your order if it is beyond the estimated time frame.

Import Duties and Taxes

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us, and we will be unable to refund shipping costs. 

There may also be costs associated with the return to us, which will be deducted from any refund value.  In certain situations, your order may be destroyed by customs if duties and taxes are not paid.  In this instance, we cannot refund product or shipping costs for these reasons.

Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country.  This may vary from country to country, and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.

Note:
To help minimize the likelihood of customs charges:

• Posters are printed and shipped from local production hubs in over 20 countries, including the U.S., U.K., EU, Canada, Australia, Japan, and more.

Risk of Loss

All items purchased from Hommage are made pursuant to a shipment contract. This means the risk of loss and title pass to you once your order is handed over to the shipping carrier. If your order has not arrived within 20 days of dispatch, please contact us.

Claims for missing deliveries must be submitted within 30 days of the estimated delivery date. Claims made after this period may not be eligible for resolution or reimbursement.

Returns

All our Products are either “Custom Made” or “Made to Order”, as such we are unable to accept returns, unless your product is faulty or damaged. 

Please note:
a) The colors displayed on your screen may vary depending on your device and settings; we cannot guarantee an exact color match.
b) Different print sizes may result in slightly varied image crops due to differing width-to-height ratios.

Claims based on the above are not considered defects and may not be eligible for refund or replacement.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Be sure to include your order number and clear photographs of both the item and its packaging.

Do not dispose of the item or packaging before your claim has been reviewed.
If approved, we will offer a replacement or full refund at no additional cost.

Please note: No complaint can be processed without adequate proof that the item is faulty or damaged.

Amendments and orders made in error

Once your order has been dispatched, you will receive an email to the e-mail address you place your order with. However, this also means that if your order has already been dispatched, we are unable to amend or cancel the order.

If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible within one hour of the order being placed to let us know to amend or cancel the order before it is dispatched.

If your order has already been dispatched, we are unable to amend or cancel the order until you have returned the order to us.

You can check the status of your order in your account by viewing your most current order.

Address Changes

We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.

Refusing delivery

If you’ve refused the delivery, or plan to refuse the delivery of your order because you want to cancel it, please contact us. 

Orders Returned to Us

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Refunds

Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in the currency used when you paid for the order. Hommage does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.

Questions

Still have Questions, please contact us.

Hommage

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E-Mail: info@hommagestore.com

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